RETURNS
If a piece isn’t right.
Last updated October 22, 2026
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Sixty days, on most pieces.
You may return most Isaac Westman pieces within sixty days of delivery for a full refund to the original method of payment. The piece must be in original condition, without signs of wear, in its original presentation box. Before a piece ships, we photograph it and record its main stones: their measurements and, for certified stones, the grading report number. Every return is checked against that record before we refund it; a piece that doesn’t match it, or that shows wear, damage, or alteration, can’t be refunded, and we’ll send it back to you with photographs of what we found.
Free return shipping in the United States.
Write to sales@isaacwestman.com with your order number. We will reply within one business day with a prepaid, insured return label and instructions for the box. Once the piece reaches us and is inspected, we refund within five business days. International returns are shipped at your cost — we recommend an insured, tracked service.
What can’t be returned.
Engraved pieces, bespoke pieces, and pieces that have been altered outside the house (sized or repaired by a third-party jeweler) are final sale. We will confirm with you before any engraving or sizing begins that the piece becomes final sale.
Exchanges within sixty days.
For a different size, metal, or stone, write to us — we’ll hold the new piece for you and ship it as soon as yours arrives and passes inspection. There is no charge for an exchange of equal or lesser value.
Lifetime exchange.
We believe in the enduring value of our jewelry. At any point, you may exchange an Isaac Westman piece toward a new piece of greater value — at least three times the original purchase price. This applies to all pieces except pearl and soft-gemstone jewelry. The piece being exchanged must be in good condition and match our record of it; we inspect it before confirming the exchange. Write to sales@isaacwestman.com to arrange it.
Damage in transit.
If the box or the piece arrives damaged, photograph it before unpacking further, keep all the packaging, and write to us within forty-eight hours of delivery. We’ll send a prepaid, insured label; once the piece is back with us and inspected, we repair or replace it at our cost.