FAQ
Questions, answered.
Shipping, returns, the warranty and the house, in a few lines each. For anything else, write to us.
Ordering
Is there a discount code?
Yes, we have them. Join our list at the foot of any page and we'll email you a code for 10% off your first order. Codes on coupon websites aren't posted by us, and their shipping and return terms are often wrong; the terms on this page are current.
Can I see the exact piece before it ships?
Yes. Choose Request photos & video on the piece's page, or write to sales@isaacwestman.com, and we'll send photographs and a short video of the piece you'd receive, within one business day.
Are the materials as described?
Yes. A piece's materials are as stated on its page: the metal and its fineness, the stones, the pearls. Our gold is solid 14K or 18K, and some pieces are platinum.
Shipping
How much is shipping, and how long does it take?
Shipping in the US is free and insured, with no minimum. In-stock pieces ship within one to two business days and arrive two to four business days later; engraved or sized-to-order pieces take five to seven business days more. Orders of $500 or more need a signature on delivery, and tracking comes by email as soon as the piece ships.
Do you ship outside the US?
Yes, at cost, calculated at checkout. International delivery takes five to ten business days, depending on the service chosen, customs permitting. Duties and import taxes are collected at checkout or due on delivery, depending on the destination.
How does a piece arrive?
In our presentation box, inside a plain outer package with no Isaac Westman name on the outside, insured to the door. For a gift, add a gift card in your bag, with one of our messages or your own words.
Returns, exchanges & the warranty
What is your return policy?
Most pieces can be returned within 60 days of delivery for a full refund, with free return shipping in the US. The piece must be in its original condition, without signs of wear, in its presentation box. Write to sales@isaacwestman.com with your order number: we reply within one business day with a prepaid, insured label, and refund within five business days of receiving and inspecting the piece. Engraved, bespoke, and altered pieces are final sale.
What if a ring doesn't fit?
Within 60 days, you can exchange a piece for another size, metal, or stone, at no charge for one of equal or lesser value: write to us and we'll hold the new piece for you. A piece sized or engraved for you becomes final sale, and we confirm that with you before any work begins.
What is the lifetime exchange?
At any time, you can exchange an Isaac Westman piece toward a new piece of at least three times its original purchase price. It applies to every piece except pearl and soft-gemstone jewelry. The piece must be in good condition and match our record of it; we inspect it before confirming the exchange.
What does the warranty cover?
A 12-month limited warranty covers the metal, setting, and stringing of every piece against defects in materials or workmanship; we repair the piece, or replace its metalwork, at our cost. It covers what holds your stones and pearls, not the stones and pearls themselves, and not accidents, loss, or normal wear. Once a year, every piece is also welcome back for a complimentary inspection of its settings, prongs, and clasps.
The house
Who is Isaac Westman?
A fine jewelry house founded in New York in 1982: cultured pearls, diamonds, colored gemstones, and bridal jewelry in solid 14K and 18K gold and platinum. Every piece is inspected and approved in New York before it carries our name.
How do I reach you?
Write to sales@isaacwestman.com or call +1 (347) 389-0766, Monday to Friday, 10 a.m. to 6 p.m. ET.